Privacy Policy
Introduction
This Privacy Policy describes how VoOctet (hereinafter "we", "us", or "our") collects, uses, shares, and protects the personal information of users (hereinafter "you" or "your") of our website www.vooctet.com (hereinafter the "Site"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).
1. Data Controller
VoOctet, whose registered office is located at [Head Office Address], is the data controller of the personal data collected via the Site.
2. Personal Data Collected
We may collect and process the following types of personal data:
- Identification Data: name, first name, email address, phone number, etc.
- Connection Data : IP address, browser type, connection time, etc.
- Transaction Data : payment information, order history, etc.
- Location Data : geographical location information where permitted.
3. Purposes of Data Processing
Your personal data is collected and processed for the following purposes:
- Provision and management of our services and products.
- Customer relationship management (CRM), including customer support.
- Improvement of our services and user experience.
- Payment and transaction management.
- Sending marketing and promotional communications, subject to your consent.
- Compliance with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract Performance : when processing is necessary for the performance of a contract to which you are a party.
- Consent : when you have given your explicit consent for the processing of your personal data for one or more specific purposes.
- Legitimate Interest : to respond to our legitimate interests, particularly to improve our services and manage our customer relationship.
- Legal Obligation : when processing is necessary to comply with a legal obligation to which we are subject.
5. Sharing of Personal Data
We may share your personal data with third parties under the following circumstances:
- With third-party service providers to help us provide our services (e.g., hosting services, payment processing, etc.).
- With business partners in the context of co-marketing or collaborations.
- When required by law or to comply with legal proceedings.
- To protect our rights, property, or safety and those of our users or the public.
6. Data Transfer Outside the EU
Your personal data may be transferred and processed outside the European Economic Area (EEA). In this case, we ensure that appropriate protection measures are in place, such as standard contractual clauses approved by the European Commission.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against any destruction, loss, alteration, disclosure, or unauthorized access.
8. Data Retention Period
We retain your personal data as long as necessary to achieve the purposes for which it was collected or to comply with our legal obligations.
9. Your Rights
In accordance with the GDPR, you have the following rights regarding your personal data:
- Right of Access : you can request access to your personal data.
- Right to Rectification : you can request that your inaccurate or incomplete personal data be corrected.
- Right to Erasure : you can request that your personal data be erased.
- Right to Restriction of Processing : you can request that the processing of your personal data be restricted.
- Right to Data Portability : you can request to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object : you can object to the processing of your personal data, especially for direct marketing purposes.
- Right to Withdraw Consent : you can withdraw your consent at any time when the processing is based on your consent.
To exercise your rights, please contact us at the following address: [contact email address].
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly to stay informed about how we protect your personal data.
11. Contact
If you have any questions about this Privacy Policy or our data processing practices, please contact us at:
VoOctet
10 Bis Avenue des Gobelins, Paris 75005
+33 6 01 74 15 43